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We are currently experiencing an unplanned outage for this product. View Service StatusIn most cases, a "Request Timed Out" message is caused by a firewall blocking the connectivity.
Before you can ping, you'll need to ensure that the target machine has a green status indicator. If this is not the case, search our knowledge base for the color indicator you see (i.e., yellow, cyan, etc).
The first step in troubleshooting is to ensure you can ping locally. To do this:
If that step was successful:
If this was successful:
If you use IPv6 protocol mode, you need to type ping -6 . For example,
ping -6 2620:9b::586:5b0c
If this is successful, you have confirmed connectivity over Hamachi via your machine and can set up the application you would like to use over it. As a double-check, we recommend confirming you can ping from the other machine to yours as well, to confirm two-way communication is successful.
You have to allow the Hamachi Network Adapter through the firewall to be able to ping clients using Hamachi.
You may notice that Hamachi times out when trying to ping another client, but works if you turn off Windows Firewall. In this case, allow the Hamachi Network Adapter through the firewall, as follows:
Now you should be able to ping clients using Hamachi.
If the above solution does not work, try to allowlist your third-party application - that gives you the time out message - in your firewall settings. Consult your firewall's documentation for further instructions.